~WELCOME TO HUACAN OFFICIAL STORE~


Fast Delivery: We are factory-direct sale, we have over 200 workers, we will ship out your orders within 3-5 days. We will choose the best shipping method to ship out your parcels. We will return you money if you cannot receive your parcel within 75 days!


High-quality Services: Drop your diamonds? Spoiled your canvas? No worries! We will replace your kits for free! If you are unhappy for any reason contact us by i message, we will work our hardest to make you happy. 


Welcome Dropshipping:If you want to sell our products (diamond painting, oil painting by numbers, cross stitch) just contact us, we have a VIP-SALES to take care of all your orders! You just sell, we will responsible for all your after-sale service! 





1.  About customer service

Dear buyer,  If you have any questions, please feel free to contact us. And we will reply in 24 hours except weekends.if you are not satisfied with our product and service please contact us before leaving negative feedback then we will try our best to solve problems and make you satisfied. 


2. About color differences and size errors

Cut out,make,measurement may cause size deviation (plus and minus1-2cm fluctuation),colour aberration is due to the monitors,weather,lighting and other factors,Pictures will have different color in different monitors but this does not affect the appearence of the painting,Please understand.


3. About Diamond Supplement Service

We have 20-30% extra diamonds in every pack, we have good quality control, if you found lack diamonds,The first shipment is on us.we can send you for free. Any shipment after that, you will have to pay for shipping.Contact us by message or trademanager.


4. About diamond painting


Full Square/Round Drill DIY Diamond Painting All can be customized.All size in our store usually means Picture Size. The bigger the size, the more color,the better the effect.




  • is_customized: YES
  • Set Type: YES
  • Type of Wholesale: No
  • Number of Colors: 30-45
  • Frame: No
  • Canvas Packing Method: Rolled Up
  • External Packaging: Colored Box
  • Pasting Area: Full
  • Form: Three-dimensional
  • Diamond Shape: Square
  • Material: resin
  • Style: europe
  • Use: Paintings
  • Brand Name: huacan
  • Origin: Mainland China
  • Type: DIY Photo Custom Full Square Rhinestone
  • Diamond: Square diamond with 447 DMC colors
  • Pasting Area: Full square diamond painting
  • Fabric type: Canvas
  • Kits in set: Tools,Resin Diamonds ,Printed Canvas
  • Tool Advantage: Stainless steel tweezers
  • Function: Home Decor; Gift; Wedding Decoration,wall decor
  • Diamond Size: 2.5mmx2.5mm
  • Diamond type: Square Diamond embroidery sale

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of HOGAKI.COM - Home, Garden & Kitchen shop (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of hogaki.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

LARGE ORDER DEALS

Wholesale

Thank you for your interest doing business with us!

If you would like to get a discounted price for your large purchase orders, fill in the required blanks along with your email address, the product Item ID # and/or the link of the item that you want to order, item quantity (minimum of 30 pieces), shipping country and payment method is required. We will contact you with a discounted price as soon as we receive your inquiry.

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