Frequently Asked Questions (FAQ) ❓✨

Welcome to Hogaki’s FAQ page! 🏡🌿🍳
Here you will find answers to the most common questions about our products, orders, payments, shipping, and returns.

🛍️ Orders & Products

Q1: How do I place an order on Hogaki?
👉 Simply browse our shop, add items to your cart 🛒, and proceed to checkout. You’ll receive a confirmation email after successful payment.

Q2: Do I need an account to order?
👉 No, you can check out as a guest. However, creating an account allows you to track your orders faster and save your shipping details for future purchases.

Q3: Are your products original brands?
👉 Unless otherwise stated, our products are compatible, high-quality alternatives ✅. We clearly mention when items are branded or original.

🚚 Shipping & Delivery

Q4: How long does shipping take?
👉 Orders are usually processed within 1–3 business days. Delivery time depends on your location:

  • US orders: 7–25business days

  • International orders: 10–20 business days

Q5: Do you provide tracking numbers?
👉 Yes 📦. Once your order is shipped, we’ll send you a tracking number via email so you can follow your package.

Q6: What if my package is delayed or lost?
👉 Please contact us 📧 at info@hogaki.com. We’ll work with the shipping provider to resolve the issue quickly.

💳 Payment & Security

Q7: What payment methods do you accept?
👉 We accept major credit/debit cards 💳, PayPal, and other secure online payment options.

Q8: Do you store my credit card information?
👉 ❌ No. Hogaki does NOT store credit card details or sensitive payment data.
All transactions are encrypted 🔐 and processed securely by trusted third-party providers.

Q9: Is shopping on Hogaki safe?
👉 Absolutely ✅. Our website uses SSL encryption to protect your data and ensure safe transactions.

↩️ Refunds & Returns

Q10: What is your return policy?
👉 You may return items within 30 days of delivery if they are unused, in original condition, and with packaging.

Q11: How do I start a return?
👉 Please contact us at info@hogaki.com with your order number and reason for return. Our team will provide instructions.

Q12: When will I receive my refund?
👉 Refunds are usually processed within 3–5 business days after we receive and inspect the returned item, but your bank may need extra time to complete the transaction.

📞 Customer Support

Q13: How can I contact Hogaki?
👉 You can reach us via:

  • Email: info@hogaki.com ✉️

  • Phone: +1 817-677-9999 ☎️

  • Facebook Messenger 💬

Q14: What are your customer service hours?
👉 Our support team is available Monday – Friday, 9 AM – 6 PM (CST). We usually respond within 24–48 hours.

🧾 Order Changes & Cancellations

Q15: Can I cancel or change my order?
👉 Yes, but only if the order hasn’t been shipped yet. Please contact us as soon as possible.

🎯 Quick Tips

  • Always double-check your shipping address before completing the order ✅

  • Keep your order confirmation email for reference 📧

  • For urgent issues, call us directly for faster support 📞