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1.Items will be shipped out within 1-4 working days after we verify your payment.
2.We usually send the parcels via HK Post Air Mail, that you could get the parcel safer and faster than China Post.
3.The average delivery time is about 15 to 25 days to most Countries. Russia and Brazil need 25-50 days.
But sometimes it takes longer due to custom issue or other problems. Please kindly refer to below charts.
please do contact us. We will arrange to refund.
2. Please provide the proof video or photos if products have quality problem after receiving the parcel within 7 days,
We could offer refund or replacement after confirming the problems.
1.Please kindly leave us a positive feedback (5 stars) , if you are satisfied with our items.
And you could share with your friends on VK, Facebook, Twitter...Thanks
2 .Please contact us before leaving any negative feedback or open a dispute on Hogaki.
3.Please give us the opportunity to resolve any problem.
We understand the concerns you might have, and will try our best to serve you.
We strive for 100% customer satisfaction on every sale we complete
from the date you received the parcel.
If you have any questions please contact us first. We will try our best to help you until you are satisfied.
We sincerely hope that you can experience a nice shopping in our store.
TradeManager ID: cn1500242650
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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