Dear Valued Customer,

We would like to inform you about an issue related to the processing of credit card payments on our payment gateway. Since June 1, 2023, our payment gateway has encountered a problem in processing refunds for certain orders. Instead, the funds have been temporarily held and not refunded immediately.

We promptly identified this issue and have taken necessary measures to rectify the situation. As of today, December 19 2023, we have successfully refunded all transactions affected by the aforementioned issue.

We sincerely apologize for any inconvenience this may have caused you due to the incident. Simultaneously, we assure you of our commitment to maintaining the quality of our services and will continue to closely monitor to prevent similar incidents in the future.

If you have any questions or require further assistance, please feel free to reach out to us via the email address below or directly contact the support details on the websites where you placed your orders.
We appreciate your understanding and look forward to continuing to serve all your needs.

Best regards,
TOTDAY international trading ltd co.
member of COOCOP LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
info@coocop.com