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1. global shipping. in addition, we support the business express, such as dhl, ems, aramex, etc.
2. we only ship to confirmed order address. your order address must match your shipping address. and russian buyers please leave us your full name, which is very important.
3. if you have not received your shipment within 45 days from payment, please contact us. we will track the shipment and get back to you as soon as possible with a reply. our goal is customer satisfaction!
4. russian friends, please pay attention. we provide russian logistics line for you, providing a home delivery service, please keep the phone open, make sure the information you provide is correct. if you provide incorrect information, cause you can not timely receipt of the parcel, we are not responsible and refused disputes. if this lead to second delivery, buyers should pay the delivery cost by themselves, please understand.
1. it\'s our ultimate goal to make sure you have a pleasant shopping experience. please leave us and rating if you are satisfied with our product and service.
2. we are working hard to fulfill your requirements. but if you have any problem when receive the parcel, please contact us by message or trade manager. please open dispute before communicate with us. we have a number of high-quality gold sale customer service will get back to you , they will give you the most professional feedback.
3. we understand the concerns and frustrations you might have, and will endeavor to resolve all issues. please give us the opportunity to solve any problem. thank you for your effort to make this sale and purchase experience a happy one.
1. you have 7 days to contact us and 30days to return it from the date it was received. if this item is in your possession more than 7days. it is considered used and we will not issue you a refund or rlacement. there are no exceptions! shipping cost is bear by both seller and buyer in half.
2. all returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and your po#.
3. we will refund , upon receipt of the item in its original condition and packaging with all components and accessories included. after both buyer and seller cancel the transaction from hogaki. or, you may choose to have a replacement.
1. the item will be declared at low value to help buyers avoid import duty. in most cases, buyers will not be taxed by the customs. but please be noted that buyer is responsible for any import duty and local tax if there is any.
2. when delivery, please check up your parcel before signed it. if you find the parcel is abnormal, you can refuse to sign.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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