[MPK Catnip Toy] Buy Any 3 Pieces to Get 30% Off! New 2020 Cat Face Design Cat Toy, Catnip Cookie Small Catmint Pillow
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ID: 41086

[MPK Catnip Toy] Buy Any 3 Pieces to Get 30% Off! New 2020 Cat Face Design Cat Toy, Catnip Cookie Small Catmint Pillow

4.8 (3051 votes) | 3578 orders
Price:
US $9.96 - 13.30 / piece
Color
Quantity


Full of catnipA Message To Our Dear Customers:

 

 

As we are approaching the last season of 2020, numerous customers have contacted us through the instant messaging system asking us if they make purchases now, will their items be delivered to them before Christmas? These messages have flooded our inbox, and we decided to write our reply here so more customers can see.

 

There are quite a number of shipping methods available on Hogaki, many of them suck. We say this because being a seller for so many years, many customers feedback to us that they love our products, but hate the shipping. Let me clarify here, as much as we want to give our customers the freedom to choose the shipping method of their choice, we MUST remind everyone that shipping fee usually equates to shipping efficiency and service quality of the shipping companies. Based on data collected over 4 years, "Hogaki Standard Shipping" has the best service and shipping efficiency to most countries around the world. Other shipping methods? Nowhere near Hogaki Standard Shipping.

 

We experienced many instances where buyers choose a cheap shipping method, and demanded an efficiency equal to that of Hogaki Standard Shipping. Technically, that is not possible, because cheap shipping methods are operated by cheap shipping companies that use lousy transportation methods and have a tendency to lose a fraction of the parcels during the delivery process.

 

To keep the message short: Choose a good shipping method to ensure the parcel is protected along the way from our warehouse to your home. It may cost a little more, but definitely worth it. That said, we are still a democracy you know... we will still respect your decision if you choose other shipping methods ;)=


  • Toys Type: Catnip Toys
  • Origin: CN(Origin)
  • Type: cats
  • Is Smart Device: NO
  • Material: Sponge

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of HOGAKI.COM - Home, Garden & Kitchen shop (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of hogaki.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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